Oahu Transit Services, Inc.
Fixed Route
Monthly
Performance Report
April 2022
Prepared by OTS Service Evaluation
·
Ridership
Average weekday ridership for the month of April 2022 was 115,111,
up by 18,868 or 19.6% from the previous year. Fiscal year-to-date ridership is
at 28,824,375, up by 29.8% from the previous year.
While
ridership continues to recover in 2022, it is still approximately 44 percent
lower than pre-pandemic level. It is uncertain when ridership will fully
recover. However, with the State and City restrictions lifted, people going
back to work in-person, and tourism increasing we should continue to see an
increase in ridership.
·
On-Time Performance
System-wide on-time performance
is at 71% for the month of April 2022. Out of 108 total routes, 35 routes exceeded
on-time performance at 80% and 3 routes performed under 50%.
The DTS and OTS Service
Review Committee reviews service levels, including on-time performance monthly.
·
Safety and Security
The number of reported
crimes has been on an upward trend for the fiscal year. They are largely
attributable to vandalism incidents.
·
Maintenance
As a result of the
COVID pandemic, the spare ratio is above our normal 20% requirement due to low
ridership.
·
Service Modifications
Service modifications
to the following routes were implemented with the March sign-up.
-
Route
2L reinstated limited stop route and extended it to Kahala
Mall;
-
Route
52 improved headway to 30 minutes from 40;
-
New
Route 306 providing mauka/makai
service for the residents at Kahauiki Village.
|
Key Performance
Indicators (KPI) |
April |
April |
April |
Percent |
YTD for |
YTD for |
April |
Percent |
12 Month |
Benchmark |
|
FY 2022 |
FY 2021 |
FY 2019 Pre-Covid |
Change FY 2021-2022 |
FY 2022 |
FY 2021 |
FY 2019 Pre-Covid |
Change FY 2021-2022 |
FY 2019 Pre-Covid |
||
|
|
|
|
|
|
|
|
|
|
||
|
Total
Monthly Ridership |
3,060,012 |
2,620,990 |
5,130,193 |
16.8% |
28,824,375 |
22,215,070 |
51,307,106 |
29.8% |
61,140,545 |
|
|
Average
Weekday Ridership |
115,111 |
96,243 |
192,107 |
19.6% |
106,149 |
81,348 |
191,422 |
30.49% |
189,944 |
|
|
Percent
of Trips On-Time |
71% |
70.7% |
70.6% |
0.3% |
72.2% |
74% |
71% |
-1.77% |
71.23% |
75% |
|
Bus
Availability |
87.3% |
87.4% |
91.6% |
0% |
87.8% |
89.4% |
91% |
-2% |
91% |
90% |
|
Bus
Miles/Major Collisions |
851,325 |
574,945 |
306,580 |
48.07% |
446,944 |
654,671 |
227,547 |
-31.73% |
398,688 |
400,000 |
|
Preventable
Acc./Mil. Mls. (Rolling 12
Mos.) |
|
|
|
|
2.16 |
2.17 |
2.03 |
-0.46% |
1.75 |
3.00 |
|
Bus
Miles/Mechanical Road Calls |
10,446 |
10,647 |
11,792 |
-1.89% |
11,703 |
11,495 |
11,295 |
1.8% |
11,336 |
10,000 |
|
Spare
Ratio |
50.29% |
52.56% |
19.65% |
-2.27% |
52.88% |
59% |
20.3% |
-6% |
20.19% |
>20% |
|
Percent
of Inspections Comp. On-Time |
100% |
100% |
100% |
0% |
99% |
100% |
100% |
-1% |
100% |
100% |
|
Percent
Maintained Pullouts |
99.48% |
99.79% |
99.6% |
-0.52% |
99.5% |
99.7% |
99.3% |
-0.5% |
99.18% |
100% |
|
Cost
per Service Hour* |
$152.47 |
$157.03 |
$131.37 |
-3% |
$147.71 |
$146.23 |
$129.53 |
1% |
$130.05 |
$153.59 |
|
Cost
per Passenger Trip* |
$6.10 |
$7.44 |
$3.45 |
-17.9% |
$6.30 |
$8.12 |
$3.40 |
-22.4% |
$3.44 |
$7.41 |
|
Cost
per Mile |
$10.97 |
$11.30 |
$9.62 |
-3% |
$10.60 |
$10.50 |
$9.52 |
1% |
$9.52 |
|
|
Passenger
Trips per Hour* |
24.98 |
21.11 |
38.07 |
18.33% |
20.95 |
18.32 |
38.36 |
14.34% |
37.88 |
20.7 |
|
Farebox Recovery |
14.33% |
11.04% |
22.64% |
29.75% |
14.17% |
10.95% |
26.5% |
29.4% |
26.28% |
27% |
|
Trips
per Mile |
1.80 |
1.52 |
2.79 |
18% |
1.68 |
1.30 |
2.80 |
29.3% |
2.77 |
|
|
Average
System Speed |
12.41 |
13.22 |
12.77 |
-6% |
12.74 |
13.23 |
12.74 |
-3.71% |
12.72 |
|
|
Percent
Complete in 30 Days (Customer) |
99% |
99% |
98% |
0% |
97.9% |
96% |
96.9% |
2% |
96.7% |
95% |
|
Complaint
Rate (Complaints per 100,000 Trips) |
11.05 |
20.95 |
10.47 |
-47.27% |
13.35 |
19.62 |
9.13 |
-31.95% |
9.24 |
12 |
